computer servers at a data center

WHILE MANY IT COMPANIES ARE STARTED BY SALESPEOPLE, VINEBROOK WAS STARTED BY LIFELONG IT PROFESSIONALS WITH BROAD EXPERIENCE.

  • IT SUPPORT

  • INFRASTRUCTURE SUPPORT

  • SYSTEMS ADMINISTRATION

  • NETWORKING

  • IT CONSULTING

  • SOLUTIONS DESIGN

  • MANAGED IT SERVICES

  • CYBERSECURITY

  • STAFFING SERVICES

  • HELP DESK SUPPORT

  • DOCUMENTATION SERVICES

  • PUBLIC CLOUD MANAGEMENT

  • SAAS MANAGEMENT

  • DEVOPS SERVICES

  • SERVER DEPLOYMENTS

  • MANAGED IT SERVICES

  • AV SERVICES

  • DEDICATED ONSITE SUPPORT

  • PROJECT MANAGEMENT

LET'S CONNECT

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BOSTON'S BEST INFORMATION TECHNOLOGY RESOURCE

WHAT CAN WE HELP YOU WITH?

The Vinebrook Approach

 people collaborating in an office

Collaborate

Deliver IT operations support in conjunction with in-house IT staff

Share Common tools to eliminate communication gaps

handshake

Deliver

Provide services as agreed upon with the highest customer satisfaction

pointing out items on a white board

Sustain

Regularly monitor service performance and address concerns in a timely fashion

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Delight

Provide the best customer eperience at all times

Never have to settle for "good enough" service, perormance, and epertise

How Does it Work?

Implementation Process: Month 1 of Service

Vinebrook Technical Account Management leads the service transition from existing service provider and/or internal resources is conducted ensure an orderly transfer of responsibilities.

Emphasis is placed on:

Uninterrupted customer service plan

Knowledge transfer

Documentation collection and review

Service request redirection

Stakeholder interviews

Gap analysis and remediation

System credentials and access confirmation

Initial System and Service Health Checks

Monitoring system redirection or implementation

SLA Review

Resolution of any critical deficiencies prior to go live

Let Us Know How We Can Help

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