WHILE MANY IT COMPANIES ARE STARTED BY SALESPEOPLE, VINEBROOK WAS STARTED BY LIFELONG IT PROFESSIONALS WITH BROAD EXPERIENCE.
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IT SUPPORT
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INFRASTRUCTURE SUPPORT
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SYSTEMS ADMINISTRATION
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NETWORKING
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IT CONSULTING
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SOLUTIONS DESIGN
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MANAGED IT SERVICES
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CYBERSECURITY
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STAFFING SERVICES
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HELP DESK SUPPORT
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DOCUMENTATION SERVICES
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PUBLIC CLOUD MANAGEMENT
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SAAS MANAGEMENT
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DEVOPS SERVICES
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SERVER DEPLOYMENTS
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MANAGED IT SERVICES
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AV SERVICES
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DEDICATED ONSITE SUPPORT
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PROJECT MANAGEMENT
BOSTON'S BEST INFORMATION TECHNOLOGY RESOURCE
WHAT CAN WE HELP YOU WITH?
The Vinebrook Approach
Collaborate
Deliver IT operations support in conjunction with in-house IT staff
Share Common tools to eliminate communication gaps
Deliver
Provide services as agreed upon with the highest customer satisfaction
Sustain
Regularly monitor service performance and address concerns in a timely fashion
Delight
Provide the best customer eperience at all times
Never have to settle for "good enough" service, perormance, and epertise
How Does it Work?
Implementation Process: Month 1 of Service
Vinebrook Technical Account Management leads the service transition from existing service provider and/or internal resources is conducted ensure an orderly transfer of responsibilities.
Emphasis is placed on:
Uninterrupted customer service plan
Knowledge transfer
Documentation collection and review
Service request redirection
Stakeholder interviews
Gap analysis and remediation
System credentials and access confirmation
Initial System and Service Health Checks
Monitoring system redirection or implementation
SLA Review
Resolution of any critical deficiencies prior to go live